FORT LEE, Va. -- Our goal at Kenner Army Health Clinic has always been, and will continue to be, providing the highest quality of health care available to our beneficiaries. This will not change, even in this time of fiscal uncertainty.
In a file image, a Kenner Army Health Clinic Dermatologist uses microscope to check biopsy. (Photo by Tereasa Wade)
I want to assure you that the leaders of this clinic are meeting regularly to ensure our services remain steadily available for you. We also want to thank you for your patience during this time of uncertainty for all of us. It is important to note that there will be some changes as a result of the furlough, and I want to reassure you that we are working to minimize the impact it has on you, our patients.
The Kenner Clinic staff is comprised of nearly 400 civilian employees, including nurses and providers, who represent more than 80 percent of our workforce. We are required to furlough our civilian workforce for one day per week starting the week of July 8, and in compliance with the post plan. The vast majority will be furloughed on Fridays. Therefore, to minimize the effects of a reduced workforce, the main clinic (building 8130) will operate on a reduced schedule on Fridays – July 12 through Sept. 30. However, current operating hours throughout the time period will be maintained Monday through Thursday.
Details about where and how to access care follows:
Permanent party active duty service members will be provided quality health care at the Mosier Consolidated Troop Medical Clinic, Ordnance Campus, (building 18036) 300 Central Avenue on Fridays. Hours of operation: 6 a.m. - 4 p.m. and sick call 6-8 a.m. Phone: (804) 734-5447 or 734-5445.
The student trainee population will receive care at Troop Medical Clinic 1, (building 3219) B Avenue, on Fridays. Hours of operation: 6 a.m. - 4 p.m. and sick call 6-8 a.m. Phone: (804) 734-6093 or 734-6474
Family members or retirees who have medical needs on Fridays should call (804) 734-9000 to speak to a provider who will be able to authorize a referral for care in the network.
The Department of Behavioral Health and Social Works Services will continue to see patients at Kenner’s main clinic at building 8130, 3rd floor. Patients should use the A Avenue parking lot and entrance for access to DBH. To make an appointment, call (804) 734-9143.
One simple way you can help is by cancelling your unneeded appointment as soon as you know you will no longer need it. This allows us to open that appointment for someone else who needs it. There are several options for cancelling appointments: Toll-free at (866) 533-5242 or with Tricare Online at www.tricareonline.com.
Wait times for the clinic will increase as a result of decreased staffing during the furlough. This includes our Troop Medical Clinics as well. Your patience is appreciated.
Another way to limit the need for an appointment is the pharmacy’s Self-Care Program. The pharmacy can provide over-the-counter medicines like decongestants, cough syrups, Motrin, Tylenol, anti-itch creams, upset stomach and diarrhea relief and more. This program is available to you, and I encourage you to utilize it during these very challenging times. This program is available to adult patients and pediatric patient parents after they’ve attended the required Self-Care Course. The next scheduled Pediatric Self-Care Class is set for July 11, 6-7 p.m. To register, call 734-9125. To access the adult patient- required class, contact the Preventive Medicine Clinic at 734-9249 or at http://kenner.narmc.amedd.army.mil/Pages/selfcareprogram.aspx. This may minimize your need to be seen by a provider if routine illnesses can be solved on their own using over-the-counter medication and guidance.
Have you heard about the Relay Health Secure Messaging System? Talk to the front desk clerk the next time you are in a clinic and get signed up. Relay Health is an online service we provide in which you can email questions to your health care team, request medication refills, and much more. This is a true 21st century innovation that will improve the patient’s ability to manage their care with greater convenience. More information about the Relay Health service is available at www.relayhealth.com.
Take advantage of June as it is a great time to get caught up on some of your routine appointments before the furlough. As I stated earlier, should a furlough occur, it will begin affecting our civilian workforce and, therefore, will limit appointment availability. Take the time now to get some of your needed appointments scheduled including school physicals.
You can assist us by considering other options for issues that do not require an appointment and allow us to help with your true medical needs.
As always, thank you for trusting us with your family’s health care. You are important to us. We will always make your health and wellness our number one priority.
Your Care. Your Trust. Our Mission.
Col. Thomas S. Bundt, Fort Lee MEDDAC and Kenner Army Health Clinic commander