Commanding General’s Command Philosophy-“Do what is right, Do it right.”
1. We have the vital duty and obligation to maintain the health and wellness of our patients and ensure the medical readiness of our Army. This is an awesome responsibility and privilege that we should not take lightly, considering many of our patients are combat veterans. The intent of this memorandum is to communicate my views, beliefs and expectations on how members of this command will accomplish our mission.
2. Vision. The Nation’s leading patient-centered system for health.
3. Core Values. We are all Army professionals, and as such, impeccable character and trust are critical to our success as leaders, as members and as an organization. We are a values-based organization and our actions must be in keeping with the core values of the U.S. Army: Loyalty, Duty, Respect, Self-less Service, Honor, Integrity, and Personal Courage. I expect all unit personnel to use these values to guide their actions and decision-making processes. By doing so, you will “Do what is right, and Do it right” and make the appropriate choices. Treat everyone with respect and dignity, both at the workplace and at home. In addition, the nature of our profession requires that we should also be Committed, Compassionate, Caring, and Concerned.
4. Personnel. The most important resource in this organization is its personnel. My job is to ensure that the personnel of this organization have the necessary guidance, resources, training, and environment to carry out our mission. If you identify a requirement, inform the chain of command and I will do my best to get you what you need. Teamwork is imperative in order for all of us to succeed. All personnel are important to the unit and all personnel must work together and contribute. Take care of your patients, take care of each other, and above all, take care of yourselves. I expect you to work hard and play just as hard. And key to a successful organization is loyalty that flows up and down the chain of command. I expect loyalty from all personnel, and you should expect the same from me and the other leaders.
a. I expect all personnel to act and behave with the utmost honesty and integrity—these values are non-negotiable. Do the right thing--legally, morally, and ethically. Maintain the highest standards at all times, and demand it from each other.
b. I fully support the Army’s Equal Opportunity Program and expect all members of this command to do the same. There is no room in this unit for any prejudice or bias based on race, creed, gender, or religious preference. Treat everyone with dignity, respect, and equality.
c. Sexual assault and sexual harassment are contrary to the Army Values; they undermine trust, morale and cohesion within an organizational, and will not be tolerated. The strength of our organization is built on a culture of mutual trust, respect and safety, and I expect all personnel to take an active role in fostering a culture that ensures the health and welfare of all personnel. All allegations of sexual assault or sexual harassment will be appropriately investigated and acted upon.
d. Safety is paramount when it comes to activities both in the workplace and at home. Conduct risk assessments and implement preventive safety measures prior when appropriate.
e. I will always give you my honest opinions and I expect the same candor and honesty in your opinions and suggestions, within the boundaries of professional courtesy and respect. After all discussions have finished and I have made a decision, I expect everyone to abide by my decision, regardless of personal opinions. Effective communication must exist vertically and laterally, within the organization. I expect to be kept informed on a timely basis, regardless if the message is good or bad.
f. Leader development is a responsibility at all levels within the organization. Take the time to train and mentor subordinates. As we seek new ways of improving our operations, I anticipate that mistakes will happen. I consider these to be opportunities for learning and improvement.
g. I have an open-door policy, whereby any member of this unit is free to come see me and talk about professional or personal issues. I only ask that, if appropriate, you inform your supervisor and attempt to resolve the issue at the lowest levels.
h. Creativity and adaptability are critical to success in a changing and unpredictable environment. I empower all members of this organization to take the initiative and leverage innovation to improve the quality of, access to, and cost effectiveness of the healthcare care we provide.
M. TED WONG
Major General, DC