|Frequently Asked Questions: |
1. Where should I go first if I am a soldier with a problem?
Before visiting the IG, soldiers should consider whether their concerns can be addressed more quickly and simply by referring them to the chain of command first. One does not have to present concerns to the chain of command before visiting the IG, however, one must obtain permission to be absent from duties if he/she wishes to visit the IG during duty hours. One does not have to tell anyone why he/she wants to visit the IG.
2. Where should I go first if I am a civilian employee with a problem?
Before visiting the IG, civilian employees should consider whether their concerns could be addressed more quickly and simply by referring them to their immediate supervisor first, or by using one of the following procedures. Federal law, Statutes, regulations, and collective bargaining agreements prescribe procedures for civilian employees to use in submitting complaints that pertain to certain civilian employment matters. Procedures prescribed by those publications should be used first.
To obtain information about grievance and appeal rights and procedures, contact your local Civilian Personnel Advisory Center who will give information about the pertinent regulations and tell the procedures to follow. If one wants to submit a complaint about discrimination concerning employment because of race, color, religion, sex, age, national origin, or disability, contact the local Equal Employment Opportunity Officer. If one wants to report a complaint about hazardous work conditions (unsafe or unhealthy) use the procedures in Chapter 3, AR 385-10.
Although IGs do not normally handle the complaints listed above, they will provide assistance in referring civilian employees to the appropriate avenue of redress and follow up with them to ensure that they were afforded due process. Any individual that is a contractor should contact their complaint resolution department.
3. Where should I go if my concern is patient care related?
One should first attempt to resolve the matter through the local Patient Representative office. Patient Representative Offices are found at each Medical Treatment Facility in the region.
4. Is there someone local I can contact instead of using the NRMC IG at Fort Belvoir, VA?
One may visit or call the MTF Acting IG. He/She may be able to assist, if not he/she will refer the request to the NRMC IG.
If one’s concerns are about the local installation one may contact the local installation IG. (Example: housing)
5. If I don’t want to use the NRMC IG, is there anyone else?
One may also call the U.S. Army Medical Command (MEDCOM) IG, the Inspector General, Department of the Army (DAIG) or the Inspector General, Department of Defense (IG, DOD) Hotline. Their telephone numbers are:
MEDCOM IG: Commercial: (210) 221-6017; DSN: 471-6017
DAIG: Toll Free: 1-800-752-9747; Commercial: (703) 601-1060; DSN: 329-1060
IG, DOD: Toll Free: 1-800-424-9098; Commercial: (703) 693-5080; DSN: 223-5080
6. What about reprisals if I come forward with information?
Department of the Army personnel are prohibited from taking any action that restricts one from filing a complaint, seeking assistance, or cooperating with the IG. They are also prohibited from taking any disciplinary or adverse action against one for filing a complaint, seeking assistance, or cooperating with the IG. However, if one lies or knowingly makes false accusations to the IG, he/she is subject to disciplinary action.
7. What about confidentiality?
Per AR 20-1, paragraph 1-12, the IG has a duty to protect confidentiality to the maximum extent possible. This is particularly true when it is specifically requested, of persons who ask the IG for help, make a complaint, give evidence, contact or assist an IG during an inspection or investigation, or otherwise interact with an IG.
8. What if I just want information and don’t need to request assistance or make a complaint?
Here are several websites that may be helpful.
Note: You are about to leave Northern Regional Medical Command’s web site and may enter the web site of a non-federal entity. NRMC does not endorse this entity, but provides this link only as a convenience.
US Army Regulations: www.usapa.army.mil